On The Initial Situation In Hospitals And University Clinics
Not all work steps that have to be carried out in hospitals and university clinics can be carried out by ward staff and medical staff themselves. This is due, among other things, to nurses’ generally limited time resources, as we had shown in the digitization example of the midwifery situation. There is also a lack of technical know-how, for example, IT malfunctions or complex medical devices failure.
Therefore, external service providers are often commissioned to carry out specific tasks and thus relieve the permanent staff. However, despite increasing digitalization in the healthcare environment, such external services are often still authorized in an analogue manner, such as a paper form or phone pick-up. Given many requirements, this approach is not efficient, costs (unnecessary) time and is prone to errors. In the worst case, there will be delays, and beds cannot be consistently occupied.
Support is provided by software-supported requirements management, with which services can be booked directly by the ward staff in a standardized manner via a central platform solution.
Support is provided by software-supported requirements management, with which services can be booked directly by the ward staff in a standardized manner via a central platform solution.
Also Read: What Is Search Engine Optimization? – A Small SEO Lexicon
How Clinics Benefit From Digital Requirements Management
The industry has long recognized the potential for optimizing requirements management. In everyday medical practice and requirements management, we estimate the optimization potential to be at least as high due to many transactions.
Reading tip: To optimize tenders and requirements management in the industry, you will find a project example on our industry portal for optimizing tenders from the point of view of the companies placing the tenders.
(IT) Service Management As A Digital Solution
Software manufacturers specializing in managing digital processes and so-called workflows remedy analog requirements’ disadvantages. (IT) service management – ITSM for short – shortens communication channels. This gives you the following digital advantages:
- Inquiries are made faster thanks to predefined categories and standardization of services.
- Precisely defined scope of services and through service contracts with definable target values about availability, quality and execution times
- Continuous improvement of all processes through the evaluation of data
- Fast and uncomplicated reporting of errors and defects from any device
- Increased data security through authorized service bookings using an integrated role and rights concept
- Establishment of a knowledge database to quickly have a suitable solution at hand in the event of recurring fault messages (e.g. defective devices)
These and additional measures can significantly increase the efficiency of requirements management with the help of a central software solution.
This concept of a central platform for service bookings can also be transferred to other industries and company areas. Every external service and internal service can be requested digitally in a standardized form.
A noticeable improvement can be achieved in the short term by quickly setting up a reporting system for the most frequently used services. If new service providers are commissioned later, a connection to an established requirements management system is possible at any time.
With increasing long-term data, findings can improve the process flow. Optimized processes then serve as the basis for partially or fully automated processes. When using dashboards with relevant real-time data, current workloads or malfunctions are output in statistics used as a basis for decision-making, such as investment issues or personnel planning.
Conclusion On Digital Support
Inward service, the ROI of such a service management system is often achieved within a few weeks, with positive effects occurring quickly due to the comparatively low investment costs.
